In today's economical world of business, the prominence of customer support is aggregating. While buying a service or a product, customer has a wide range of options to select from. In this situation, the important factors that are decisive in customer's choice are not only price and quality of the product or service, but also the post-sales services. If the company is able to offer effective post-sales support services then it is quite easy for the organization to draw new customers and to retain the old ones.
Shubham Soft is specialized in building 'customer relationship' by offering exceptional customer support services to the client's patrons. To all our esteemed clients, we provide our services so that their operational and infrastructural cost is reduced and revenues are increased. With the use of personal approach and direct communication philosophy, we make sure that your customers are retained.
Some of our outstanding customer support services are:
- Support for product information
- Resolution of queries and complaints
- Handling billing inquiries
- Maintenance of accounts and handling queries related to them
- Customer withholding
As we all know, website is the reflection of your business. With the look of the website, most of the users identify the reputation of the company hence it is essential that the website is designed beautifully and effectively.
How we support customer?
Our web-based support system is the lifeline of our customer support service. We have web experts who are 24*7 available for the assistance of the customers irrespective of the query.
Customer support service by Shubham Soft are of these three types:
Moreover, the web-based support system is cost-effective as there is no national and international call charges involved. Also the support is advantageous even if the customer is miles apart. Our support team is experienced and well-trained in handling all types of customers asking the queries of all types hence ticket customer support is a lucrative way to increase your revenue.
We believe that web-based support services are better than the voice support as web based services can give more research reports to the customers related to their queries. Additionally, the customers can contact our technicians at any time over chat or email.
Why to outsource customer support services to Shubham Soft?
- Enhanced operational productivities by live customer support
- Improved levels of customer contentment and customer reliability
- Taking benefits of the expertise of our devoted team of technical support
- Access to our large customer FAQ's database and troubleshooting files
- Facility to have multi-language support live chat technical support
- Developments the process of product designing
- Enhancements in delivery of services